Packing Shipping & Delivery
During business hours - From Mundoolun, QLD 4285
Pickup is available from the workshop which is at our house, and this is free of charge. Address will come up during checkout.
Orders will need a 24hr wait before collection.
As we are not a store front we request that you contact us after placing your order so we can agree on a mutual time for collection.
Payment can be done prior to this or cash/card on pickup.
We charge a flat rate for all orders, to be couriered Australia wide.
Regular courier with tracking $15
Express courier with tracking $25
This is a very fair price, as you know what the charges are before you purchase. The postage price will not increase due to large orders. This amount will be added during checkout when you choose your delivery method.
We use high quality boxes to pack all orders, and recycled paper where possible, usually newspaper. All breakable items are carefully packed in bubble wrap as well.
We take no responsibility for parcel damage or loss once we have handed it over to the delivery company. If you have any issues please contact us and we will help sort it out but the orders leave us well packaged and protected.
We DO NOT put fragile stickers on our boxes anymore as we noticed a huge increase in broken items when we did this. It seems they are safer when not marked as fragile.
And there is no need to worry about plasters breaking as this is usually rare. More information on this in the plaster section.
We endeavour to have your order posted out within 3 business days of receiving cleared payment.
Please note our business days are Monday – Friday and we are closed weekends & public holidays.
Orders placed after 2pm Brisbane time will not have processing started until the next morning.
We post through Couriers, with a tracking number been provided via email attached to your order.
Please note that couriers will not deliver to a PO Box address, so we may have to contact you for another delivery address.
We post Australia wide, NO INTERNATIONAL ORDERS.
Please note that Express delivery does not get the order sent out quicker, it just arrives to you faster.
While we do our best to get express post orders out the same or next business day, there is no guarantee this is possible due to our previous workload before your order.
We understand you may need the order quickly, so please leave a comment during checkout if you need this within a day or 2 and we will confirm if it is possible for us to do so. If not, a full refund will be given immediately.
DELIVERY TIME FRAMES
While we get your order out within our handling time, the rest is up to the delivery company and their time frames.
A rough estimate of delivery times for each state below:
From Mundoolun, QLD 4285 -
- Within Qld 3-7 business days
- To NSW & ACT 5-8 business days
- To Vic 5-9 business days
- To NT, SA, TAS 7-9 business days
- To WA 8-11 business days
Please take these general delivery time frames into account when ordering through our website, as there is still up to 3 days we have before processing and sending said order.
**Express overnight delivery is only available if you are within the guarantee next day delivery area. WA is not included in this at all as it takes a minimum 2 days for express courier to be delivered, as well as rural areas.
Orders are traceable through the courier, so if you have any issues please check tracking or contact us and we will be more than happy to follow it up for you.
Orders are sent as leave unattended, so you do not have to wait at home for them.
DELAYS IN POSTING ORDERS
When there is a delay in your order leaving the workshop, it can be from the following reasons:
- Large bulk plaster orders may take 4-5 days before posting but we will contact you asap after receiving this order to inform you. More information on this in the plaster section.